One available quantity, from the order to the bin.
A multi-entity distributor retired seven silent interfaces and gave sales a number the warehouse would honor.
- 19 days
- removed from order-to-cash
- 7
- interfaces retired or rewritten
- 99.1%
- inventory accuracy after quarter two
The situation
Customization & Integration
Merrow Logistics
Merrow had grown by acquisition. Four entities, a capable WMS, a commerce front, and an ERP that received the news last. Available-to-promise was a courtesy, not a control. Month end was a negotiation between three stock reports.
We drew the landscape before anyone wrote a mapping. The WMS stayed. Commerce stayed. NetSuite became the financial and order system of record, on purpose, with a one-page boundary the sponsors signed.
Each interface gained a contract and a visible failure. Silent retries were removed. The team rehearsed a broken feed during the workday so the warehouse knew what 'stopped' looked like.
Master data ownership moved to a named steward per entity. Landed cost stopped being a spreadsheet applied after the margin had already been promised.
Order-to-cash shortened by 19 days. Inventory accuracy reached 99.1 percent in the second quarter after go-live. Seven interfaces became four, and the monthly operating note still lists breaks in public. Merrow stayed with Calder Holm on a Keep cadence for releases.
“Sales stopped apologizing for a quantity the building did not have. That was the whole point, and they treated it that way.”